Terms & Conditions

Last Updated: September 2026

By booking with ASL Limo Maine, part of the ASL Limo group, the client authorizes the use of the provided credit card for payment and agrees to every term outlined below.

Wait Time Policy

Does not apply to hourly services.

A complimentary grace period applies based on the pickup location. Once the grace period expires, per-minute charges begin according to the reserved vehicle type.

Grace periods:

• 30 minutes: domestic flights and cruise terminal pickups
• 60 minutes: international flights
• 15 minutes: all other locations

For airport pickups, clients must provide complete and accurate flight information when reserving so the team can honor the grace period. Train schedules cannot be monitored, so wait time for train station pickups starts at the confirmed pickup time.

Hourly Billing

Hourly service is billed from the initial pickup through the final drop-off.

Cancellation Policy

Standard reservations (under $500):

• Cancellations made at least 24 hours in advance qualify for a full refund.
• Cancellations made within 24 hours of the scheduled service incur the full trip cost.

Reservations over $500:

• A 50% deposit (non-refundable) is required upon booking.
• Cancellations made within 7 days of the service date are subject to a charge of 100% of the total price.

Round-trip services count as two separate reservations and must be canceled individually. Every chargeback request is governed by these terms.

Gratuities

Chauffeurs receive 100% of all tips. You can add gratuities to the reservation by credit card or hand them directly to the chauffeur in cash.

Accepted Payment Methods

We accept all major credit cards, including American Express, Visa, MasterCard, and Discover. For reservations over $500, we accept cash in person at the office by scheduled appointment only.

Fees and Surcharges

• No-Show: Full trip charge + any applicable wait time; no refund issued
• Early Morning (12:00 AM – 5:00 AM): $20
• Tolls: Charged at cost; round-trip tolls apply
• Airport Fee (Pickup): $6.50
• Airport Fee (Drop-off): $3.50
• Extra Stops: Starting at $20 (does not apply to hourly services)
• Holiday Surcharge: $30
• Meet & Greet: $65
• Car Seats: $10 each (forward-facing, rear-facing, or booster)
• Rescheduling: $30 (for changes made within 4 hours of the pickup time)
• Delay Overages: Additional charges may apply when the trip exceeds the expected duration due to traffic, detours, or unforeseen conditions
• Cleaning or Damage: Client covers the full cost of any cleaning or damage caused by their party

Holidays that carry the $30 surcharge: Easter Sunday, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas Eve, Christmas Day, New Year’s Eve, and New Year’s Day.

Conduct and Termination

ASL Limo Maine reserves the right to end any assignment immediately, without refund, if a passenger engages in unruly, unsafe, or abusive behavior. The booking party is responsible for every passenger’s conduct in the vehicle.

Grounds for immediate termination (no refund):

• Underage alcohol consumption
• Misuse of emergency exits or the sunroof
• Exceeding vehicle capacity

The company may also remove individuals or discontinue an assignment at its sole discretion when any of these terms are violated.

Limit of Liability

By booking with ASL Limo Maine, clients acknowledge and accept every term in this section.

Circumstances beyond our control: The company is not liable for delays or interruptions caused by inclement weather, detours, mechanical issues, traffic, accidents, or public disturbances such as strikes or protests. In these situations, the team will make every reasonable effort to communicate with the client and arrange alternatives when possible.

Personal belongings: Clients are solely responsible for their personal items. The company accepts no liability for belongings that are lost, damaged, stolen, or left in the vehicle. Every client should confirm they have all items before exiting.

Indirect and consequential damages: The company is not liable for indirect, incidental, special, consequential, or punitive damages. This includes, but is not limited to, lost income, missed flights or connections, and other expenses resulting from delays or disruptions, even if the possibility of such damages has been communicated in advance.

Maximum liability: Total liability in any situation will not exceed the amount the client paid for the specific assignment in question.

Claims and disputes: All claims must be submitted in writing within 24 hours of the completed assignment. The team is committed to reviewing every claim promptly and fairly.

Insurance and jurisdiction: This policy does not affect consumer rights under applicable law. Clients are strongly encouraged to carry personal insurance for added protection. ASL Limo Maine operates under ASL Limo, and this agreement is governed by the laws of the Commonwealth of Massachusetts. Any disputes will be resolved exclusively in the state or federal courts located within Massachusetts.

Questions About These Terms?

For clarification on any policy above, updates to a reservation, or general inquiries, reach the ASL Limo Maine team directly:

Phone: (207) 579-6600

Email: info@asllimomaine.com

Review the Privacy Policy to understand how ASL Limo Maine handles your personal information.